At St Luke’s Cancer Centre we provide high quality care for all of our patients in a friendly and professional setting.
Our services have received national and international recognition and praise and patients benefit from the latest and innovative treatments available, delivered by a team of committed and highly skilled staff.
This section provides an overview of the services we offer what to expect as a patient at the St Luke’s Cancer Centre.
Our outpatient clinics are held daily, usually between 9am and 5pm. St Luke’s has its own outpatients department set apart from the main hospital, and this can be found on level B.
Upon arrival, you will need to check in with our reception staff. Here, you will be welcomed to St Luke’s. It is important that we keep up-to-date records and so it is helpful if you can notify the staff of any recent changes to your personal details.
New patients can spend much longer in the hospital having information collected from them and you will be advised on how much time you should allow for this. It is useful to have a family member or a friend to accompany you as there will be a considerable amount of information to take on board.
You will normally have your blood tests taken in advance of you appointment with the doctor, in order that the doctor has the most recent information to hand for your consultation. Blood tests can be taken in two hospital locations:
- Outpatients 4 on level B of the main hospital
- Level B of St Luke’s Cancer Centre, between the following hours:
- Monday, 09.00-12.00
- Tuesday, 09.00 – 12.00 & 13.30 – 15.00
- Wednesday, 09.00 – 12.00 & 13.30 – 16.00
- Thursday, 09.00 – 12.00
- Friday, 09.00 – 12.00
When the doctor is ready to see you, one of our clinic nurses will come and collect you from one of the waiting areas. The nurse may need to perform some checks before the doctor sees you to ensure that they are as informed as possible about your condition. During your appointment, we invite you to bring a member of your family or a friend in to the clinic room with you. It is important that you ask your doctor about any aspect of your care if you are unclear – all of our Consultants will be happy to address any of your concerns.
Occasionally, you may find a student present in your clinic room as they often shadow doctors and nurses as part of their training. We would like to emphasise that our staff are happy to ask the student not to attend your consultation if you would prefer them not to.
After your consultation
What happens after your consultation will depend on your personal management plan that your doctor will put together with you towards the end of your appointment. Generally, any of the following is likely to happen:
- You may be asked to book another appointment. If this is the case, our reception staff will agree a future clinic date with you and provide you with an appointment card.
- Your treatment may be started. The date and location of your next attendance will vary depending on your individual management plan. However, the doctor will explain the details to you clearly and you will be asked to sign a consent form to confirm that they have done this.
- Your doctor will write to your GP, recounting the discussions you have had and the decisions made during your appointment. If you do not want your GP to receive a clinic letter, please advise your doctor accordingly.
The Royal Surrey’s main pharmacy is located on Level B of the main hospital building and St Luke’s has a satellite pharmacy on the Level B area of Oncology Outpatient Department. This pharmacy is open between 8am and 5pm.
Where to park
Car Park 1 (accessible off Gill Avenue) – this is suitable if you have appointments in Nuclear Medicine, the Oncology Clinic or Chemotherapy located on Level B and Level F Wards.
Charges for car park 1 are payable at machines in the main reception area of the Royal Surrey County Hospital as you leave. Weekly tickets are also available from the parking office in main reception.
Car Park 3 (accessible from the rear of St Luke’s Cancer Centre) – this is suitable for appointments in the Radiotherapy Department. Car Park 3 is pay and display and charges vary depending on your length of stay.
Useful contact numbers
- Oncology Outpatients: 01483 406761
- Radiotherapy Reception: 01483 406600
- Radiotherapy Booking Office: 01483 402725
- Radiotherapy Private Patients Coordinator: 01483 571122 ext 6530
- Nuclear Medicine Reception: 01483 406700
- Chemotherapy Outpatients: 01483 406787
- Chilworth Day Unit: 01483 571122 ext 6842
- Onslow Ward: 01483 406858/9